RMA Conditions
DISPOSIZIONI GENERALI DI RESO
1. Any complaints regarding the external appearance of the Products, specifically to their packaging, that are not attributable to damages arising from the transport (apparent defects) shall be reported in writing to ELCART under penalty of expiry, within seven (7) days from the carrier delivery date (delivery form).
2. Any complaints regarding defects non-identifiable by a careful control upon receipt (hidden defects) must be reported to be reported to ELCART in writing under penalty of expiry, within seven (7) days from the date the Client discovered or should have discovered said hidden defects. In every case the action is prescribed in the term of one year from the date the carrier delivered the Products to the Client.
3. The requests for return must be sent - complete with the data requested - with the form RAR_01 (click here to download the form). Under no circumstances will the requests for returns of items purchased from over 12 months for which the VAT can be recovered, will be considered, as indicated pursuant to paragraph 3 of Art.26 of P. Decree 633/1972.
4. No Product can be returned by the Client without the prior written authorization of ELCART; such authorization shall not imply in any case any recognition regarding the defects reported.
5. The returns authorization will automatically expire if the items returned are not sent within 30 days from their receipt.
6. The returns must mandatorily bear the relevant authorization number.
7. Said Products shall be sent to the ELCART warehouse accompanied by a document indicating the details of the invoice relating to every single Product with VAT tax pursuant to paragraph 3 of Art. 26 of P. Decree 633/1972. In no case will we accept the return of incomplete materials and not in their original packaging, intact and without adhesives or with labels other than the original one. The forwarding expenses will always be borne by the Client.
8. When lacking authorization or a reference to a valid authorization number or returns of incomplete or nonconforming items in terms of quantities, the items returned will be rejected.
9. Our agents are absolutely authorised to withdraw returned items.
ACCREDITATION OF RETURNS CLAUSE
12. For possible accrediting of returns, the quantities that will be authorized will have to be packed in their original packaging, otherwise, they will be rejected.
13. Even if authorized, all the accreditations of returns, will be sent in FOB Designated Port otherwise they will be returned to sender.
14. The Credit Note will be deducted automatically by our Elaboration System, from, the next purchase invoice of the Client of a higher sum. Take note that pursuant to the ELCART’s general terms of sale of ELCART, the Client will not be able to oppose exceptions for the purpose of avoiding or delaying, even only partially, the payment of the sums of the accrediting notes we issued with what is still due. This form of compensation would to all effects be equivalent to insolvency.
15. In the cases provided in Article 10) the sum of the invoice must be higher 2than the sum of the Credit Note, otherwise the same will be deducted from the next invoice of a higher sum. In all the other cases, partial accrediting is allowed.
RETURNS FOR REPLACEMENTS
16. The request for returns for replacements should regard the same product codes and must specify the type of defect. The returns for replacement are authorised only in the cases provided by Article1). The product replacement will possibly come about after the proven defects of the product.
17. The returns for replacement are authorised only in the cases provided by Article1). The product replacement will possibly come about after the proven defects of the product.
RETURNS FOR REPAIR
18. or products with expired warranty periods, all the costs related to the components replaced and labour will be charged. Without the indication of the type of defect, we shall not be able to proceed with the repairs.
COMPLAINTS FOR DIFFERENT ARRIVALS OF GOODS
19. Characteristics of packaging/bill of lading: we specify that all the packs are sealed with a warranty strip for the integrity of the pack and also with two straps.
20. The bill of lading indicates the number of packs and the relevant gross weights. In the case of receipt of packs with the aforesaid strips that are broken, or without strappings or lacking packs or with lower gross weights, our Clientele is kindly requested to mandatorily submit a written reserve (not generic) note to the carrier which will be responsible to all effects, or also to the carrier, by and not beyond 7 days from the delivery of the goods, sending a complaint via registered mail or fax or Certified email. The lack of these complaints in writing will automatically annul the Client’s ELCART warranty.
21. Facsimile of complaint letter to carrier
22. Carrier claims procedure
23. In the lack of these possible complaints in writing not traceable to the Transporter, the provisions of Art. 1) shall apply. In particular the client will have to compile the form DR_01 (click here to download the form) and and send it to: Elcart (fax 02 25117508 - mail: elcart.qualita@legalmail.it) within 7 days from the receipt of the material. After such term complaints, shall not be taken into consideration. Thank you for your kind cooperation.
COMPLAINT PROCEDURE FOR DAMAGED AND/OR MISSING GOODS (#5)
With regard to shipments with irregularities and damages, we are informing you that in case of damaged and/or missing goods/packs, kindly follow this procedure:
1. immediately place, at the delivery your SIGNATURE WITH RESERVE, specifying the reason (e.g. MISSING PACK NO..., DAMAGED PACKS WITH THEFACULTY TO CONTROL, MISSING GOODS, etc.) on the carrier’s logbook.
2. check the content of the packs. If the goods inside seem to be damaged, report it to the carrier and then to us.
3. make an immediate COMPLAINT TO THE CARRIER via fax/ registered letter with return slip/ CERT. Email within and not beyond 8 days from the delivery (B/L date) (at paragraph 3)
4. Send copy of complaint to the carrier, to ELCART DISTRIBUTION SPA to the fax number 02/25117508 or to the e-mail address: elcart.qualita@legalmail.it , indicating the quantities and goods involved.
After eight (8) days have passed and without signing a SPECIFIC Reserve form, you cannot request any reimbursement from the carrier which declines every responsibility. Certain of your cooperation, best regards,Quality Ass. Dept.
Elcart Distribution S.p.A