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FAQ

Q:
I bought a product "by Elcart" at a dealer and I need technical support. Who can I contact?
 
Contact your local dealer, he will contact us for technical support
Q:
I am a retailer and I purchased a product "by Elcart " directly from Elcart and I need technical assistance. Who do I contact?
 
Please contact our technical service at the following contacts:
TECHNICAL SERVICE
Tel. +39 02-25117509 - Fax +39 02-25117550
e-mail: tecnico@elcart.it
Q:
I am a retailer and I bought from Elcart products of the following brands: BOSCH - DREMEL - SKILL - DYMO - ICE STRUMENTAZIONE and I need assistance. Who do I contact?
 
Check directly with the service centers by Brand, as per the following list: : BOSCH-DREMEL – SKILL DYMO ICE STRUMENTAZIONE Click here to access the section.
Q:
I cannot find a manual for a product “ by Elcart”
 
Write an email to: documentazione@elcart.it indicating the product code, for example: 30/4580
Q:
I need a CE certificate of conformity or Quality Seals.
 
Check our online catalog to see if the product has been certified and write an e-mail to:documentazione@elcart.it
Q:
How do I reset the decoder Tivùsat 55/47007 tx5100?
 
  • press and hold the button with the arrow pointing up and turn on the decoder at the main switch.
  • wait until the display shows the message reset, after that release the reset button, at this point the decoder will remain for a few seconds with the message reset and then it continues the start-up boot.